RETURNS & EXCHANGES
A SEAMLESS EXPERIENCE
We want you to love your S. NOWANDSKY piece.
If for any reason it is not exactly what you envisioned,
we are here to help.
ELIGIBILITY
Items may be returned or exchanged within
14 days of delivery, in unused and original condition, with all packaging, tags, and certificates of authenticity.
RETURNS
To initiate a return, please contact our client care team within 14 days of receiving your order. Once your return is approved, we will provide instructions for secure return shipping.
Refunds will be issued to the original payment method within 7–10 business days after the item is received and inspected.
NON-RETURNABLE ITEMS
The following items are final sale
and cannot be returned or exchanged:
• Made-to-order pieces
• Limited edition pieces
• Personalized items
• Items marked as Final Sale
EXCHANGES
We are happy to offer exchanges for the same item in a different size or finish, subject to availability.
To request an exchange,
please contact us at
hello@snowandskyny.com
RETURN SHIPPING
Clients are responsible for return shipping costs. We recommend using a trackable and insured shipping method, as we cannot be responsible for items lost in transit.
QUESTIONS?
We are always happy to assist.
Please contact our client care team
at
hello@snowandskyny.com.